Information We Collect

What You Give Us Directly

When you sign up for our programs or contact us, you provide information voluntarily. This usually includes your name, email address, phone number, and sometimes your business background or educational history. We only ask for what's actually necessary—no weird requests for unrelated personal details.

Information Collected Automatically

Like most websites, we gather some technical information automatically. When you visit lorevanthiq.com, our servers log your IP address, browser type, pages you visit, and how long you stay. This helps us understand what content people find useful and where our site might be confusing.

We use cookies and similar tracking technologies. Some are essential for the site to function (like remembering you're logged in). Others help us analyze traffic patterns and improve user experience. You can control most cookies through your browser settings, though some site features won't work without them.

How We Use Your Information

We're not in the business of selling data or bombarding you with unrelated marketing. Here's what we actually do with your information:

• Program Delivery: We need your contact details to send course materials, schedule sessions, and provide support. Can't really run an educational program without being able to reach you.
• Personalization: Your background and progress data help us suggest relevant content and adjust our approach. Someone with accounting experience needs different guidance than someone coming from a creative field.
• Communication: We'll email you about program updates, upcoming webinars, and occasionally new offerings we think might interest you. You can opt out of the marketing stuff while still getting essential program communications.
• Improvement: Aggregated data helps us spot patterns—like which topics people struggle with or which formats work best. This feeds back into making programs better.
• Legal Compliance: Australian financial education providers have certain record-keeping requirements. We maintain necessary documentation to comply with regulatory obligations.

Data Sharing and Third Parties

Sometimes we need to share information with service providers who help us operate. These relationships are carefully managed and limited to specific purposes.

Service Providers We Work With

• Payment Processors: When you enroll in a program, payment information goes through secure third-party processors. We don't store complete credit card numbers on our servers.
• Email Service: Our email communications run through a professional service provider. They have access to your email address and name but are contractually prohibited from using that data for their own purposes.
• Cloud Hosting: Program materials and user data are stored on secure Australian-based cloud servers. These providers operate under strict data protection agreements.
• Analytics Tools: We use analytics services to understand website traffic and user behavior. This data is anonymized wherever possible.

Required Disclosures

Occasionally we're legally obligated to share information—like if served with a valid court order or subpoena. We'll resist overly broad requests and notify you when legally permitted. But we won't lie: if Australian authorities demand information through proper legal channels, we comply.

In the unlikely event lorevanthiq is acquired or merges with another organization, your data would transfer to the new entity. You'd be notified beforehand and given options if privacy terms change significantly.

Your Privacy Rights

Under Australian Privacy Principles, you have substantial control over your personal information. These aren't just theoretical rights—we've built systems to make them practical.

How to Exercise These Rights

Email us at help@lorevanthiq.com with your specific request. We'll verify your identity (usually by confirming details from your account) and respond within 30 days. There's no fee for reasonable requests, though we might charge for excessive or repetitive demands.

If you're unhappy with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). We'd prefer to resolve concerns directly, but that's your right as an Australian resident.

Data Security Measures

We take security seriously, though we're also realistic about it. No system is completely impervious to determined attackers, but we've implemented industry-standard protections and then some.

Technical Safeguards

• All data transmissions use TLS encryption (that's the padlock you see in your browser)
• Passwords are hashed using strong algorithms—we can't see your actual password
• Access to personal data is restricted to staff who genuinely need it for their roles
• Regular security audits and penetration testing identify vulnerabilities
• Automated backups ensure we can recover data if something goes wrong
• Two-factor authentication protects administrative access to systems

Organizational Measures

Our team receives regular privacy and security training. We maintain an incident response plan so if there's ever a breach, we can act quickly to minimize harm and notify affected individuals as required by law.

Data Retention Periods

We don't keep your data forever. Retention periods depend on the type of information and legal requirements.

Standard Retention Schedule

• Account Information: Maintained while your account is active, then 2 years after closure for support purposes
• Financial Records: Kept for 7 years to comply with Australian Taxation Office requirements
• Program Completion Records: Retained for 10 years (educational accreditation standards)
• Marketing Communications: Removed immediately when you unsubscribe
• Website Analytics: Aggregated data kept indefinitely; individual identifiers deleted after 26 months
• Support Correspondence: Archived for 3 years to maintain service quality and handle potential disputes

When data reaches the end of its retention period, we securely delete it. This means overwriting rather than just marking as deleted. For physical records (yes, we still have some), we use secure destruction services.

International Data Transfers

We primarily store and process data within Australia. However, some service providers we use have infrastructure in other countries. When data leaves Australia, we ensure it's protected through appropriate safeguards.

For example, our email service provider has servers in multiple regions. We've ensured they maintain security standards equivalent to Australian requirements through contractual guarantees and technical measures.

If you access our services while traveling overseas, your data may be processed in that location temporarily. We can't control the security of networks you connect through, so be cautious using public Wi-Fi to access your account.

Children's Privacy

Our programs target adults interested in startup strategies and financial education. We don't knowingly collect information from anyone under 18. If you're a parent who discovers your child has provided us with personal information, contact us immediately and we'll delete it.

Some webinar content might be suitable for older teenagers interested in entrepreneurship, but they should participate under parental supervision and parents should provide consent for any data collection.

Changes to This Policy

Privacy practices evolve as technology and regulations change. When we update this policy, we'll post the new version here with a revised "Last Updated" date at the top.

For minor changes—like clarifying existing language or updating contact information—we'll just post the update. For substantial changes that affect how we handle your data, we'll email active users at least 30 days before the changes take effect. This gives you time to review and decide whether to continue using our services.

We keep archived versions of previous policies available on request if you want to see what changed.

Specific Situations and Scenarios

Job Applications

If you apply for a position through our careers page, we collect your resume, contact information, and any other materials you provide. This data is used solely for recruitment purposes and shared only with hiring managers. We keep applications for 12 months in case similar positions open up, then delete them unless you've asked us to keep you in our talent pool.

Webinar Attendees

When you register for webinars, we collect your name and email. We might track attendance and engagement (like whether you asked questions or downloaded materials). This helps us improve content and follow up with relevant information. You can attend without creating a full account, though you'll miss out on personalized features.

Contact Form Submissions

General inquiries through our contact form are handled by our support team and kept for 2 years. If your inquiry relates to a complaint, we retain correspondence longer to ensure proper resolution and meet regulatory requirements.